Baseline Survey: Impact Evaluation of the Voice and Action: Social Accountability for Improved Service Delivery (I-SAF) Project
In order to enhance the accountability of service providers and local officials and, as a result, improve the quality of service delivery, the Cambodian government, non-governmental organizations (NGOs), and bilateral donors have – with assistance from the World Bank through the Voice and Action Program (VAP) – developed the Social Accountability Framework (SAF).