Survey Supervision and Quality Assurance: Health Markets and Utilization Survey and Cambodia Medical Worker’s Professional Development Survey


Cambodia. Location within country: Phnom Penh and 9 provinces (Banteay Meanchey, Kampong Cham, Kampong Speu, Kampot, Preah Vihear, Prey Veng, Siem Reap, Takeo and Kampong Thom)

Project Description

The main purpose of this assignment was to provide independent supervision and quality assurance for two World Bank surveys being fielded in Cambodia by third-party consultants as part of the 2nd Health Sector Support Program (HSSP2). The 2011 Cambodia Medical Worker’s Professional Development Survey was a labour market survey for health medical professionals in public, private, and non-profit sectors to inform decision making regarding appropriate compensation policies and incentives for health medical workers in the public sector. The study improved understanding of health worker motivation and how different financing schemes impact compensation, motivation, work hours and private practice.

The survey was conducted in 19 operational districts (ODs) with a sample of 1,000 health professionals. The Health Markets and Utilization Survey was conducted to measure the prices, distances, and market shares associated with health care providers, and to measure health and health seeking behavior in the households that they tend, in order to describe the structure of health care markets and inform government and donor programs that seek to improve the quality of care in Cambodia. The survey was conducted in 8 ODs with a sample of approximately 2,000 households and 1,000 health providers.

Staff of Angkor Research conducted all aspects of the quality control procedures for both surveys, including:

  • Collaboration with implementing agencies in the field to supervise and implement quality control procedures for data collection. This involved oversight of sampling applications, interview observations, and
  • Re-interviews with 5% of total samples for each survey and respondent type (households and health facilities);
  • Verification of proper implementation of field supervision and quality control protocols by the implementing agencies;
  • Verification of data entry accuracy and database maintenance procedures via a random check of 5% of entered data;
  • Real-time collaboration and feedback to implementing firms to improve implementation & data quality as required.

Outputs for this project included bi-weekly progress reports throughout the course of the project (oversight of data collection and data entry activities), re-interviews with approximately 100 medical professionals and 100 household respondents, and entry of approximately 200 questionnaires for data entry verification. Re-interviews were conducted face-to-face and by telephone when necessary.